Service and Customer Support
At Yofumo we recognize that clients needs change frequently and we are committed to our clients success. We pride ourselves on our ability to support our customers and if needed, offer field services along with over-the-phone decontamination recommendations.
The crew at Yofumo has been tremendous in not only helping me understand how to keep my equipment at peak performance but are also there whenever I need to discuss intangibles like operational optimization and business metrics.
Terpene Mapping Support
Test. Analyze. Target. Apply.
Yofumo services allow growers to accurately map the terpene profile of your product, and fully identify the profiles you seek to adapt, Yofumo’s analysis process procures samples at 3, 5 and 7 distinct stages of the biomass life cycle, depending on depth of analysis. At minimum, we collect 3 replicate samples pre-, during and post-harvest for testing and baselining. With a 5 or higher replicate analysis we:
Provide a detailed analysis of your product’s terpene profile and its chemical evolutions throughout your existing harvest and finishing processes.
Highlight specific target terpenes or a whole plant map for unique and rare compounds.
Create an application protocol for your specific curing or augmentation needs.
Prepare and manage your unique blends for use in your Yofumo systems.
Product Support
Pro+ Decontamination and Pro+ Cure are reliable, but no device is 100% trouble free and we know sometimes things happen. If you are experiencing a product performance issue, we are here to help.
First, we recommend reviewing our FAQ to determine if a service call is needed.
If you don’t find what you are looking for, then please submit a service request and we will respond as quickly as possible!
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